Terms and Conditions apply. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. The third step involves a second escalation of your BT complaint and is the final step that BT will take to resolve your complaint. If you have a complaint about BT, there are several ways in which you can make a BT complaint. We're sorry but you need to use a different order tracker for that reference. track your order. Data privacy and security practices may vary based on your use, region, and age. Its really that simple to contact BT Broadband by SMS. Achieve a smarter digital future with our technology and business solutions for public sector providers. If an engineer needs to fix the fault, you can choose the best time for them to visit. As your business grows, the demands on your internet connection grow too. Running cloud-based applications. When you have team members working from different locations, a connection you can rely on is more important than ever. BT Cloud Voice combines the features of a traditional phone with the flexibility of the cloud. Phone lines Featureline & Embark Cloud Voice Express ISDN30/30e 08 & 09 In the table below you can find all the BT phone numbers for business customers and the relevant IVR options to get through as quickly as possible. Our great-value business broadband offers fast speeds and a reliable connection. Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. If youve got a smartphone, youve likely got WhatsApp installed which means you can contact BT Business directly using its WhatsApp support number. From backing up data to sending hefty files, the UKs no.1 dedicated leased line can handle it all. By phone 0800 800154. Here's how we'll help put things right. By email Send message We aim to respond to your email within 48 hours - excluding weekends. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. And if you cant find an answer, go ahead and ask your own question to the BT Broadband Community. Monday-Friday08:30 - 17:00Free from UK landlines. This price does not include in-life modifications, upgrades, or moves on existing services. Starts with two letters followed by six or seven alphanumeric. Message. The fastest way to get through to the right person on the BT Business phone number is to simply say what you need help with. At this point, your complaint will be escalated to the Telecommunications Ombudsman for an independent review of your BT complaint. Well offer the fastest fix with the first available visit youre in control to change it. Got up to 250 employees? Contact sales. 0330-123-4567 from a mobile Choosing a BT phone number or contact method is important to get a better customer service experience. Get in touch with our BTnet team to get your quote and get started with your dedicated private line. No problem Pay your bill now > My profile View and update your details > Help & Support Get help and support > Check service status > Help and support forums > My services We know that the internet is key to your business, and downtime means lost revenue. Sounds good doesnt it? Contact | Phone line & services | BT Business Business help Phone line & services Contact Phone line & services Popular Commonly asked questions Setting up Get up and running Using Making the most of . Bring your people together with tools for easier communication and collaboration, and power their productivity with our customer contact solutions. Your order number will look like one of these. How does BTnet work with cloud applications? Don't worry, if you don't have the details of these accounts you can still track From top tech articles to new events coming your way, and from cases studies to digital transformation inspiration, find it all in one place. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Create an account Are you an EE Mobile customer? Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Share this release BT Group to combine Enterprise and Global units to create BT Business Subscribe to news When people connect, there's no limit to the good they can do. Your fault reference number will look like one of these: Starts with VOL followed by three numbers, a dash and eleven numbers, Starts with one number followed by a dash and nine numbers. Maybe there's a problem with your order. Whatever industry youre in, weve got tailored solutions to help your people work smarter. That means you get fast, reliable speeds. You can also find the BT opening hours so you dont call when the lines are closed. To contact us by live chat, email or phone, visit: Residential customers You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. You can do lots of things without picking up the phone. Mobile costs may vary. All day, every day. later the dashboard view will be restored. When you run the tests online, well ask you simple questions, and let you know how well put things right. Requesting a copy bill Check service status T&Cs apply. Monday - Friday. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Mobile costs may vary. Everything you need to know about our business leased line, guaranteed network speeds and a connection that never drops. The BT Business app is the easiest and smartest way to manage your BT Business account on the go. again. Thats why we offer market-leading 100% target service level availability, aiming to keep your leased line connection up and running at all times, with no outages. Mobile costs may vary. Help with BT Business services including broadband, phone lines, systems, mobile, hosting, email, and billing. In the table below, youll find each BT phone number, as well as the IVR options you need to press to reach the right department. If your broadband is struggling to cope with demand, then you need an internet connection that can keep up the pace. Unfortunately, BT's phone system is not well designed. In some cases, BT might need a little time to investigate your complaint and find the best course of action. Discover solutions that are built for your business, whatever you do. Cookies used for marketing and advertising purposes. With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, getting help with your BT Business account, or anything else; it might be difficult to know how to contact BT. business Choose from BTnet Express, perfect for smaller businesses, starting from 195 a month, or BTnet with matching upload and download speeds of up to 10Gbps. Choose your leased line plan Compare leased line pricing and find the best fit for your business. Well need your site address and postcode, and an overview of what youll be using your connection for. Broadband & internet BTnet It is chaired by the chief executive. By continuing to browse, you accept the use of cookies. Monday - Saturday08:00 - 18:00Free from UK landlines. We have the UKs biggest network, delivering unrivalled coverage, capacity and resilience. Not only that, you can also contact BT business in the following ways: To get in touch with BT Business by phone, there are several numbers and IVR options to choose from depending on the nature of your call and also what kind of business you are. Get a 200Mbps leased line for 299/month (ex VAT) and keep it at that price for five years. Price subject to survey and location. BTnet is an internet connection dedicated to your business, so you don't need to fight for bandwidth with anyone else. If you need to write to us, please check the back of your bill for the right address to use. We always aim for 100% target availability, but sometimes things do go wrong. Subject to credit check, business registration and a 5-year minimum term. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. From networking solutions to link your locations, to security systems to protect your business, were here to help you kickstart your digital transformation. Unlike broadband, which works on a shared platform, a leased line gives you a single line all to yourself. Dont miss our hassle-free ways to help yourself. All connections are subject to survey. We use Direct Private Peering, so traffic doesnt pass over the public internet, and our low latency network minimises lag for unrivalled performance. Sorry, something went wrong. Optimised for hybrid working, BTnet Leased Line ensures you have business-grade calls, every time. If your BT complaint is still unresolved or you feel that it wasnt dealt with appropriately at the first step, you can ask for your BT complaint to be escalated. Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. Using Wi-Fi that doesnt drop. We can only deal with BT Business accounts. Weve got your order request and will be in touch soon to complete your order. If youd rather just get out your smartphone and send a message, BT Broadband have this as a contact option. You can use the BT Business WhatsApp to help with the following kinds of queries: The services and products mentioned on this website may only represent a small selection of the options available to you. a fault or order with your fault or order references. Search The Phone Book from BT to find contact details of businesses across the UK. There are no limits to what people can do when they connect. Make sure you're always connected with mobile, broadband, phone systems and more. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. Also, if you cant see the button, but you see the box Message us it might mean that BT live chat is either not open or its been temporarily disabled due to long wait times. Fix Problems and faults Contact Chat, phone, or email Contact us about. If you're on your computer, you can download WhatsApp for Desktop.
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